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Dell ProSupport

 Dell ProSupport

Dell Global Services

Dell ProSupport
Infrastructure Consulting Services
Deployment Services
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Managed Services

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Dell ProSupport for End-Users

Sometimes the biggest IT challenge is not having the IT staff or expertise internally to support your systems 24 hours a day. Dell ProSupport combines expert hardware support with "how-to" support on popular software applications, giving you all the support you need to help maximize productivity.

Dell ProSupport provides:

  • 24x7 access to Dell experts to help keep your systems up and running
  • "How-To" support and Getting Started advice for software applications including Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe PhotoShop and Adobe Acrobat
  • Collaborative support for select third-party hardware and software vendors
  • Single point-of-contact escalation management with customer-controlled severity levels
  • Global Command Centers to manage critical situations, monitor all onsite mission-critical dispatches, and provide proactive crisis management coordination and communication during events like natural disasters.
New Remote Support Features for Most Dell Servers with Proactive Systems Management
  • Efficiency and optimized operating expenses with Hardware Monitoring and Alerting
  • Automated Diagnostics to detect and diagnose for fast recovery
  • Accurate warranty status with customizable Warranty Expiration Notifications
  • Reduced complexity with a single warranty tracking and hardware monitoring portal
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